PRIVACY POLICY

Welcome to Ultra-Lab Digital’s Privacy Policy.

At Ultra-Lab Digital, privacy is fundamental to everything we do. We are committed to handling your data with transparency, accountability, and the utmost respect. If you have any questions, please contact us at digital@ultra-lab.net.

Last updated: May 18, 2026. This Privacy Policy is effective as of the date of its last update. By continuing to use our services, you accept the changes made. Previous versions are available upon request.

About This Policy

This Privacy Policy applies to the website digital.ultra-lab.net and all services offered by Ultra-Lab Digital, including digital consulting, process automation, and systems integration for businesses and SMEs.

This policy is designed to inform you about what personal data we process, why we process it, and how you can manage or delete it. We take this commitment very seriously and encourage you to read it carefully.

If certain personal data is not provided correctly, Ultra-Lab Digital may be unable to fulfill your request or provide the corresponding service.

1. Why do we collect personal data?

We collect personal data so that we can provide you with the best possible service, respond to your inquiries, send you relevant information about business automation and digitalization, and continuously improve our website and value propositions.

2. What information we collect and how

Ultra-Lab Digital collects only the minimum information necessary to provide you with our services. We begin processing your personal data the moment you interact with our website through any of the following channels:

Contact Form

When you fill out the contact form available on our website, we collect the following information: full name, company name, email address, and website.

Purpose: To process your request for information or inquiry and follow up on it for business purposes. Legal basis: consent of the data subject (Art. 6.1.a GDPR). Retention period: until you request its deletion or for a maximum of two years if there is no business activity.

Interactive Process Audit

A través de la herramienta de auditoría disponible en nuestra página de inicio, puedes dejarnos tu dirección de correo electrónico para recibir un análisis personalizado basado en tus respuestas.

Using the audit tool available on our homepage, you can provide us with your email address to receive a personalized analysis based on your responses.

Purpose: to send you personalized information about opportunities to improve your operations and to follow up with you regarding business matters. Legal basis: explicit consent from the data subject.

Subscribe to the newsletter

If you subscribe to our newsletter, we will collect your email address to send you monthly updates on automation, digitization, and news from Ultra-Lab Digital.

Legal basis: explicit consent from the data subject. You can unsubscribe at any time by clicking the unsubscribe link included in each email or by writing to digital@ultra-lab.net.

Book a free consultation

When you book a free consultation through our scheduling tool, we collect your name and email address.

Purpose: to manage the appointment and send you confirmations and reminders. Legal basis: performance of a pre-contractual arrangement (Art. 6(1)(b) GDPR).

Browsing data

When you visit our website, we automatically collect usage and behavioral data, such as your IP address, browser type, pages visited, and time spent on the site. This data is collected using the tools described in our Cookie Policy and is used in an aggregated and anonymous manner.

You may voluntarily provide your personal data by filling out a form, or it may be collected automatically as you browse our website.

3. How we use your information

Ultra-Lab Digital uses the information it collects for the following purposes:

3.1. Inquiry Management and Sales Follow-Up:

 To respond to your requests, manage the progress of your case, and provide you with our services in a way that best meets your needs.

3.2. Appointment Management:

To confirm, view, and track the free consultations booked through our scheduling tool.

3.3. Value-driven communications:

If you have given your consent, we will periodically send you our monthly newsletter with information on automation, digitization, and industry news.

3.4. Continuous improvement:

We use anonymous browsing data to understand how our website is used and how we can improve it for the benefit of all users.

3.5. Legal Compliance:

To comply with our legal obligations and resolve any disputes that may arise.

4. Who we share your information with

Ultra-Lab Digital discloses personal information only in the following cases:

4.1. External service providers

We share the necessary information with third-party service providers who help us operate our website and provide our services. When we work with these providers, we enter into appropriate data processing agreements with them under strict confidentiality and security guidelines, and we restrict their use of the information to what is strictly necessary to provide the services on our behalf.

The providers we work with are: Zoho CRM, Calendly, and Google Analytics.

4.2. Legal Obligations

We may disclose personal information when required to do so by applicable law, to comply with a court order, to exercise our legal rights, or to prevent, detect, or investigate illegal activities.

4.3. Aggregated and non-identifiable information

We may disclose general, aggregated, and non-identifiable information about users to potential business partners or the general public.

Ultra-Lab Digital does not sell your personal data.

5. International data transfers

Ultra-Lab Digital operates exclusively in Europe, and the primary storage location for your data is within the European Economic Area (EEA). However, some of the third-party service providers we work with are based in countries that may not have privacy laws equivalent to those in Europe.

In these cases, the providers themselves manage such transfers in accordance with applicable data protection laws. All of them have adequate safeguards recognized by the European Commission, such as the Data Privacy Framework (DPF) or the Standard Contractual Clauses (SCCs). You can consult each provider’s privacy policy on their respective websites for detailed information on how they handle international data transfers.

6. Retention period

Data is retained for as long as necessary to provide the requested service or as set forth in the purposes described in this policy. Users may request the suspension or deletion of their data at any time.

As a general rule, contact and sales follow-up data are retained until the user requests their deletion or for a maximum of two years without activity. Newsletter subscription data are retained until the user unsubscribes. Appointment booking data are retained for as long as necessary to manage the appointment and provide follow-up.

7. How we protect your personal data

Ultra-Lab Digital implements appropriate technical and organizational measures to ensure the security of personal data and prevent unauthorized access, loss, alteration, or destruction. Our website uses the HTTPS protocol to encrypt data in transit, and access to data management systems is restricted to authorized personnel.

While we do our best to protect your personal data, no method of transmission over the internet or electronic storage is completely secure or invulnerable. Therefore, we recommend that you keep your login credentials confidential, as this is personal and non-transferable information.

If we detect a security breach that could affect your data, we will notify you in accordance with applicable law.

8. What rights do you have regarding your information?

You can exercise any of your legal rights regarding your personal data by contacting us at digital@ultra-lab.net. Please note that when you submit a request, we may need to verify your identity.

• You may withdraw at any time the consent you provided to Ultra-Lab Digital regarding the collection, use, and processing of your personal information.

• You may request confirmation as to whether your personal data is being processed.

• You may request a copy of the personal information you have provided to us.

• You may request that we correct your personal information.

• You may request that we delete your personal information.

• You may request that we restrict the processing of your data under certain circumstances.

• You may object to the processing of your data under certain circumstances.

• Under certain circumstances, you may request the portability of your data to another organization.

• You have the right to file a complaint with the competent supervisory authority if you believe your rights have been violated:

Spain: Spanish Data Protection Agency (AEPD)

France: Commission Nationale de l’Informatique et des Libertés (CNIL)

You can also file a complaint with us by emailing us at digital@ultra-lab.net.

Please note that if you do not authorize us to collect certain personal data, we may not be able to provide you with all of our services. Personal data may not need to be deleted if the exercise of the right to freedom of expression or the preservation of legal claims applies.

9. Compliance

If you believe we have not complied with our Privacy Policy, please contact us at digital@ultra-lab.net. Ultra-Lab Digital will review your inquiry and do everything possible to resolve any dispute. We will strive to provide you with an initial response within 10 business days and will attempt to resolve your inquiry within 30 business days.

10. Our policy regarding minors

Ultra-Lab Digital’s services are not intended for individuals under the age of 16. We do not intentionally collect personal information from minors. If you become aware that a minor has provided us with personal information, please notify us at digital@ultra-lab.net, and we will delete that information.

11. Updates

Ultra-Lab Digital reserves the right to modify this Privacy Policy at any time to reflect regulatory changes or modifications to our services. By continuing to use our services, you are deemed to have accepted any updates. Previous versions are available upon request.

12. Contact us

ULTRALAB S.L.
Email: digital@ultra-lab.net
Web:https://digital.ultra-lab.net